Heather Prendergast has spent over 19 years in small animal practice, and attended New Mexico State University to obtain a Bachelors degree in Animal Science. Once she completed her BS, Heather attended St. Petersburg College and received her Associates degree in Veterinary Technology. She then continued and completed the requirements needed, and become a certified veterinary practice manager (CVPM). She has taught several years for both veterinary technology and assistance programs and has authored the book “Front Office Management for the Veterinary Team”, now in its 2nd edition. Heather has lectured for several local, state and national organizations on topics ranging from grief management for healthcare professionals to nutrition, inventory, communications and team management for the veterinary healthcare teams. She has authored several articles and participated in published roundtable discussions with the goal of increasing client compliance and communication within the veterinary practice. Currently, Heather provides consulting services for veterinary hospitals, Nestle Purina Pet Care and is an instructor for Patterson Veterinary University, VetMed Team and Wright Career College. Heather serves on several advisory committees, including the Fear Free Advisory Board and most recently was appointed Program Chair of the Technician Program at the North American Veterinary Conference. In addition, Heather was named the 2014 Veterinary Technician of the Year.